Cancellation and Refund Policy Order

Cancellation and Refund Policy Order

Cancellation and Refund Policy

Our focus is a complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Shipping Policy

What is One Hour Delivery ?

Shpper Hour Provide One Hour Delivery within 7 km Range from Seller location .

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as Shopper Hour verified product , a Rs 40 charge for delivery per item may be applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The Seller offering the product
Product’s availability with the Seller
The destination to which you want the order shipped to and location of the Seller.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Shopperhour?

There are NO hidden charges when you make a purchase on Shopperhour. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Return fees are borne by the Seller.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

FFor items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.


The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.


Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

Does Shopper Hour deliver internationally?
As of now, Shopper Hour doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India but please ensure the delivery address is in India.

Cancellation Policy

Customer can cancel the order at any time before the order has been initiated or completed by the courier. Initiation of the order is defined by courier reaching the pick up point in the order schedule. In such cases only partial refund can be provided.

Completion of the order is defined by courier visiting pick up and at least one delivery location within the order schedule. In such instances refund cannot be initiated.

For cancellation customer can use cancellation options in the app or directly from the dashboard of the registered customer account on web portal of the company.

For cancellations with help of Customer Support agent please contact us via chat on the website or app. Our specialist will attend Customer requests in working hours within availability waiting period regulated by Customer Support instructions.

Cancellations fee will be applicable on the orders which were initiated or fully or partially completed as per following:

In case the pick up was done by courier or courier has reached pickup address in scheduled for pickup time or in case of courier has reached pick up address prior 30 minutes to scheduled pickup time and contacted the customer to notify courier has reached: the cancellation fee in such cases will be equal to the pick up charges of the scheduled order.

In the event of cash payment for the services, the cancellation fee will be debited from the customer hour’s balance as a credit note and will be applied to the customer’s next order.

In case of payment method other than cash, the cancellation fee will be directly debited from the prepaid / postpaid balance of the Customer’s Hour Shopper and the same will be reflected in the Customer’s dashboard and invoice for the period as a cancellation fee. A charge will be applied on the same order number with Shopper Hour, which has been canceled.

Refund policy

After confirmation from the investigation team and their positive feedback, the refund will be credited either to customer’s hour balance as a credit note or directly to customer’s bank account within 7 working days, according to the mode preferred by the customer.

The responsibility for the goods in the course of delivery can be engaged by the company only within the limit of the guaranteed amount and only in the case where the customer announced the cost of the contents of the parcel (guaranteed amount) is provided during the signing of the order and if the payment of the deposit 0.68% plus GST of the advertised cost of the contents of the package is paid to the company before the order is placed.

For any dispute or question, please chat with us.